Although we doubt you’ll ever want to return your Celevate, we offer a 30-Day money-back guarantee.
To qualify, please be sure to abide by the policy below:
Returns must be received at our facility within 30 days of your delivery date as shown on your order’s tracking information. All returns for refund require a 15% restocking fee of your order’s cost. We cannot accept returns for unsealed items. All returned items must be sealed in the manner in which they arrived to qualify for a refund. This includes the product’s original packaging (tray/wrap) (although you can ship it in your own adequately protected box).
Any opened or damaged products will not be eligible for a refund.
The refund window is 30 days from delivery. We cannot offer refunds outside of this window.
Customers are responsible for any return shipping costs, and we cannot offer refunds for shipping costs.
Return shipments MUST include your email address, name, and order number for us to be able to process the refund for your account. You can include this information on a piece of paper inside the return shipment.
You’ll be notified via email when your refund has been initiated. Please allow 3-5 days for it to clear your bank account or Paypal.
If you have further questions, please reach out to us via the Contact Us page.
Ship your return to:
538 J. F. Smith Ave.
Slidell, LA 70460